Privacy and Cookie Policy

PRIVACY POLICY

UNDER THE EU REGULATION 679/2016 (GDPR)

DATA CONTROLLER:

The data controller for the personal data of users browsing the eurven.com website is:

Eurven Srl

Via Industrie, 6/A – 31040 Trevignano – TV – Italy

VAT Number: 03528040243

The data controller can be contacted at the registered office or via email: info@eurven.com

This privacy policy describes the concrete methods of managing the website in relation to the processing of personal data of users who connect to it. Data processing is always carried out following the principles of lawfulness, transparency, and fairness, and suitable security measures are adopted to ensure protection. Further specific information on the processing of personal data can be obtained by sending a request to the data controller using the contact form.

LEGAL BASIS FOR PROCESSING

Contractual Basis: The processing of data for “Contractual Purposes” is mandatory as it is necessary for the provision of purchased products or requested services, including the creation of a user account.

Legal Basis: Providing data for “Legal Purposes” is also mandatory as required by applicable regulations such as tax compliance or defending the rights of the Controller or third parties in court.

Consent Basis: Processing data for specific purposes such as, for example, newsletter subscription, use of contact forms, or for marketing purposes is optional and is only allowed with your consent (which can be revoked at any time) without which Eurven will not be able to proceed with the services or requests made by the user.

Legitimate Interest of the Controller: The Controller may process collected data for its legitimate interest and within the limits provided by the Regulation.

The user may object at any time to the processing for legitimate interest purposes of the Controller, subject to the limits imposed by the regulations.

TYPES OF DATA PROCESSED

To provide the services or products available on the website, Eurven collects and processes only “identifying personal data” such as, for example, name, surname, date and place of birth, email, browsing data collected through cookies (see cookie policy).

Eurven does not collect or process special categories of personal data, i.e., sensitive data, health data (including genetic or biometric data), and criminal data.

METHODS AND PURPOSES OF PROCESSING

The processing of personal data is necessary to manage relationships with website users, including the purchase of products and/or services. The collected data is processed electronically, telematically, and on paper and is protected by appropriate security measures to ensure confidentiality, integrity, and recovery. In particular, organizational and procedural measures (e.g., distribution of roles among staff, internal and external data processors/controllers) as well as technical measures (e.g., backups, antivirus, firewalls) are adopted.

The purposes for which we collect and process personal data are multiple; in any case, we process the data provided exclusively for purposes strictly relevant to each individual requested or used service, in particular:

Contact Form/Information: The data you provide us using this service is used exclusively to provide a precise response to your request and, for this purpose, we expressly collect your consent. The data provided by you will be kept only for the time necessary to process your request, after which they will be deleted from our systems.

Customer Support: The data controller provides website users with a customer support service (mainly provided via live chat, phone, email) aimed at supporting customers before, during, and after the purchase of a product/service or to provide information about our activities. In some cases, to use the Customer Support service, we may need to ask for your personal data when this is necessary to respond to requests for clarifications, information about purchases, shipments, returns, legal warranty compliance, payments, products and/or services, complaint management, loyalty program management, etc.

Purchase of Products/Services: The data you provide will be used to process your purchase orders and related activities (product shipping and delivery, invoicing, payment management, etc.). The conclusion of the telematic sales contract will therefore constitute the legal basis on which we will process your personal data, which will be kept for the time necessary to fulfill the legal obligations related to the sale activity.

Account Registration: Only with your prior consent, we will use your personal data to allow you to create your reserved area on our website that will allow you to make purchases, participate in initiatives promoted for our customers (e.g., purchase history, etc.).

DATA RECIPIENTS

We communicate your personal data to third parties only when necessary and functional to the achievement of the processing purpose pursued in relation to the purchased product or requested service. In any case, we proceed with communication only after informing you and obtaining your consent to do so where required. In general, the data collected through individual services and for the purposes pursued in this statement may be communicated to the following categories of subjects:

• Any Public Authority to which the right to access is granted by law provisions;
• data processing companies and IT service providers (e.g., web hosting, management and maintenance of infrastructures and IT services, web agencies, etc.);
• companies and consulting firms providing services to comply with legal provisions or to protect legitimate interests of the Controller;

In particular, some specific services provided through our website also involve communication to additional categories of subjects, such as:

• product purchase: Banks for payment instrument management, Paypal, shipping companies, companies providing postal services and correspondence dispatch.
• Some browsing data is collected by third parties such as social networks when the user decides to use the relevant interaction button and, in some cases, even without using the interaction service. The processing of such data is subject to the privacy policies of each third party.

DATA TRANSFER TO OTHER COUNTRIES

Personal data collected through the website is stored and kept within the national territory or in other European Union countries. Data is not transferred to non-EU countries or international organizations. If the user wishes to obtain information on the location of data storage, they can obtain it by making a specific request to the data controller.

DATA RETENTION PERIOD

We keep, adopting appropriate security measures, the data provided for the period necessary to achieve the purposes for which they were collected, in particular:

• data collected and processed to fulfill legal purposes are kept for the period provided by the individual legal provision;
• data collected to execute a contract are kept for the period necessary to cover the warranty period provided by law and to fulfill all the obligations provided by further legal provisions;
• data collected when opening a user account are kept until the user decides to delete it.

NATURE OF DATA PROVISION

Mandatory Provision: The provision of requested data is always mandatory when necessary to fulfill a contract or to comply with legal requirements. In such cases, failure to provide it will prevent the Controller from fulfilling the requests received. For this purpose, the mandatory data entry fields in the forms on the website are marked with an asterisk.

Optional Provision: Failure to provide optional data in the collection forms does not affect the obtaining of the requested service.

Voluntary Submission: When you spontaneously send an email to one of the email addresses indicated on our websites, we acquire the sender’s address and any other personal data you have entered in the message and attachments. The email boxes corresponding to the addresses indicated on our websites and any other Eurven email boxes do not have a personal nature even when they contain the name and/or surname of a natural person. They belong to the data controller and have the primary purpose of enabling the efficient conduct of work activities within the company. By sending an email to the email addresses indicated on the website, you declare that you have read and accepted the processing conditions contained in this information notice.

RIGHTS OF THE DATA SUBJECT

At any time, you can exercise the rights granted to you by Regulation (EU) No. 679/2016. In particular, you can exercise, by contacting the data controller or the data processor (you can request a list of external processors appointed by making a specific request to the data controller):

Right of Access (Art. 15): You can obtain from the data controller confirmation as to whether or not personal data concerning you are being processed and, in such case, access to the personal data being processed; Right to Rectification (Art. 16): You can obtain the rectification (i.e., modification, integration, or updating) of inaccurate personal data concerning you, in case of inaccuracy, incompleteness, or obsolescence; Right to Erasure (Art. 17) (the so-called Right to Be Forgotten): You can obtain the erasure of personal data concerning you. The data controller will erase them without undue delay provided that one of the reasons listed in the aforementioned Art. 17 exists; Right to Restriction of Processing (Art. 18): As a data subject, you have the right to obtain restriction of processing in the cases listed in Art. 18; Right to Object (Art. 21): You have the right to object at any time to the processing of personal data concerning you for reasons related to your particular situation and if the conditions provided for in Art. 21 are met; Right to Data Portability (Art. 20): You have the right to receive the personal data concerning you, which you have provided to a data controller, in a structured, commonly used, and machine-readable format and have the right to transmit those data to another data controller without hindrance from the data controller to which the personal data have been provided, where the conditions listed in Art. 20 are met; Right to Withdraw Consent: You have the right to withdraw consent to processing at any time. To exercise this right, without prejudice to the lawfulness of processing based on consent before its withdrawal, you can write to info@eurven.com at any time; Right to Lodge a Complaint with the Supervisory Authority: If necessary, you can lodge a complaint with the competent supervisory authority for the protection of the rights guaranteed to you by Legislative Decree No. 196/2003 and by Regulation (EU) 679/2016 (www.garanteprivacy.it).

COOKIE INFORMATION (COOKIE POLICY)

This Cookie Information explains what a Cookie is and how we use it. You should read this policy to understand what types of cookies we use or the information we collect through Cookies and how such information is used.

Cookies usually do not contain information that personally identifies a user, but the personal information we store about you may be linked to information stored and obtained through Cookies. For more information on how we use, store, and keep your personal data secure, please see our Privacy Policy.

We do not store sensitive personal information, such as email addresses, account passwords, etc., in the Cookies we use.
Interpretation and Definitions
Interpretation

Words whose initials are capitalized have defined meanings in the following conditions. The following definitions will have the same meaning regardless of whether they appear in the singular or plural.
Definitions

For the purposes of this Cookie Policy:

Company (also referred to as “the Company”, “We”, “Our”, or “Our” in this Cookie Policy) refers to Eurven Srl – Via Industrie, 6/A 31040 Trevignano – TV – Italy – VAT Number 03528040243.
Cookie means small files that are placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among its various uses.
Website refers to the Eurven website, accessible from https://eurven.com
You means the individual accessing or using the Website, or a company, or any legal entity on behalf of which such individual is accessing or using the Website, as applicable.

Use of Cookies

Type of Cookies We Use

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide you with services available through the Website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

Your Choices Regarding Cookies

If you prefer to avoid the use of Cookies on the Website, you must first disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option to prevent the use of Cookies at any time.

If you do not accept our Cookies, you may experience some inconvenience in your use of the Website, and some features may not function properly.

If you wish to delete Cookies or instruct your web browser to delete or refuse Cookies, please visit the help pages of your web browser.

For Chrome web browser, visit this Google page: https://support.google.com/accounts/answer/32050
For Internet Explorer web browser, visit this Microsoft page: http://support.microsoft.com/kb/278835
For Firefox web browser, visit this Mozilla page: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For Safari web browser, visit this Apple page: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

For any other web browser, visit the official web pages of your web browser.

Contact Us

If you have any questions about this Privacy and Cookie Policy, you can contact us:

• By email: info@eurven.com